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Help

Why don’t I see the SweepstakesLovers Toolbar on my browser?

If you have installed the SweepstakesLovers Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the SweepstakesLovers toolbar is no longer displayed, go to View > Toolbars and click on the SweepstakesLovers option. If you don’t see the SweepstakesLovers toolbar listed, follow the instructions below.
How can I move the SweepstakesLovers Toolbar to a different location?

Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.

You can change the location of the SweepstakesLovers Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the SweepstakesLovers icon by placing the SweepstakesLovers Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.

Please note that, as with all of Internet Explorer’s toolbars, you can only move the SweepstakesLovers Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.

Why don’t I see the SweepstakesLovers Toolbar listed in the Internet Explorer toolbars list?

Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The SweepstakesLovers Toolbar may be listed under the name ‘Radio’ (usually the second such listing). Go to View > Toolbars and click on the second Radio option.

Does the SweepstakesLovers Toolbar conflict with my browser or other add-ons?

No, the SweepstakesLovers Toolbar is designed to run without affecting any other system add-ons.

I installed the new version of Internet Explorer (6.0).
Why doesn’t the SweepstakesLovers icon appear on my browser?

In Internet Explorer, go to View > Toolbars and check that the SweepstakesLovers option is selected. If not, select it.

I’m trying to uninstall the SweepstakesLovers Toolbar but keep getting an error message. What should I do?

Install the SweepstakesLovers Toolbar again and then uninstall it.

Why did I get a page that says “The page you’re looking for was not found”?

If your community toolbar is currently active and you got to a page with the message “The page you’re looking for wasn’t found” next to the logo and name of your toolbar publisher, it means the following: Your community toolbar has detected that the page you were navigating to was not found, so you got to an alternative, more helpful Search page instead of the generic page usually displayed (called a 404 (http://en.wikipedia.org/wiki/404_error) or DNS error page). Your search automatically appears, so you can just click Search to try again. If you’d rather, you can type in a different search. To disable this feature, please click the Toolbar Options item in the drop-down menu under your toolbar’s logo, open the Additional Settings tab, and clear the check box next to the text Fix “page not found” errors. Please note that this feature may not be available for all community toolbars.

Do I need to pay for using the SweepstakesLovers Toolbar?

No, the SweepstakesLovers Toolbar is free of charge.

When will you have the SweepstakesLovers Toolbar available for other platforms?

We are currently looking into the feasibility of implementing the SweepstakesLovers Toolbar for other platforms. Check our web site or forum for the latest updates.

Do you support MSN Explorer?

At this time the SweepstakesLovers Toolbar does not work with MSN Explorer.

How can I contact technical support?

If you are experiencing any problems or have a question about the SweepstakesLovers Toolbar that is not covered in our online help then feel free to contact us.

How do I uninstall the SweepstakesLovers Toolbar?

To uninstall the SweepstakesLovers Toolbar from your Firefox browser do as follows:

1. Open Firefox and click on the “Tools” menu.
2. Select “Extensions”.
3. Find SweepstakesLovers in the list of installed extensions and click on it.
4. Click on the “Uninstall” button.

To uninstall the SweepstakesLovers Toolbar from your Internet Explorer do as follows:

1. Open your computer’s Control Panel then select “Add or Remove Programs”.
2. Find SweepstakesLovers in the list of installed applications and click on it.
3. Click on the “Change/Remove” button.

Privacy

We are committed to the privacy and security of our users. Our software is completely safe to install and use: it is unobtrusive, easy to deactivate and remove, and does not transmit any information in a manner that can identify a user. Unidentifiable statistics are sent to our system regarding usage of toolbar features. The statistics are completely anonymous and do not contain any personal identification. Toolbar users are allowed to disable statistical data transfer at any given time. We do not match individual users with their specific Web or toolbar usage and don’t share the specifics with anybody. Most importantly, our software does only what it’s supposed to do - help users search and surf more effectively. Moreover, our toolbar:

• DOES NOT spy on your browsing habits.
• DOES NOT launch pop-up or pop-under advertisements. Our business model is based on displaying sponsored links on search results pages (advertisers pay per click, not per appearance).
• DOES NOT “hijack” your searches.
• DOES NOT modify pages you visit.
• DOES NOT block uninstallation. Our toolbar can be removed in seconds by using a standard uninstaller.
• DOES NOT create security holes: The toolbar will not make it easier for other people or programs to access your computer.
• DOES NOT and will not sell or rent your email address and other personal information.

Toolbar Privacy Policy

The toolbar does NOT SPY after the user and does not transfer any personally identifiable information such as a name or an E-mail address, ensuring complete anonymity for users.

When used, the toolbar sends unidentifiable usage statistics regarding usage of its features to Conduit’s servers (Conduit is the service that powers the toolbar). The statistics are completely anonymous, do not contain any personal identification or information in a manner that can identify a user, and no IP addresses are stored. Users are allowed to disable statistical data transfer at any given time. We do not match individual users with their specific Web or toolbar usage and don’t share the specifics with anybody. A unique id is used solely for the purpose of knowing how many people are actively using the toolbar and it is not transferred along with any specific usage information. This unique id is not transmitted during any other use of the toolbar.
All statistic information is securely stored on Conduit.com and is accessible only to us.
This information is used in order to improve the overall toolbar experience based on how the toolbar is being used.

This is the usage information that is transferred during use of the toolbar:

• Searching from the toolbar
• Click on any toolbar button
• Click on the E-mail Notifier
• Open the RSS menu
• Click on an item in the RSS menu
• Open a drop down menu
• Click on an item in the drop down menu

Bottom line: the toolbar does NOT SPY after users . Anonymous usage statistics are sent to Conduit.com when the toolbar is used. These unidentifiable statistics are accessible only to us in the form of analysis reports that are used in order to improve the toolbar based on how it is being used by the entire community.